Your account, ID & assessment

Signing in, proving who you are, and how your assessment is reviewed.

19 answers

Signing in and managing your details

• I can’t log in ›
• How do I enter my phone number on the checkout page? ›
• Phone number / email already in use ›
• I have not received an email, what do I do? ›

Identity and age verification

• How do I supply ID and what do you accept? ›
• Why do you need to know my age/ verify my identity? ›
• How do I verify my age / identity? ›
• ID Verification ›
• I entered the wrong date of birth ›

BMI and photo verification

• How do I verify my BMI? ›
• Experiencing trouble when trying to upload your BMI verification image? ›
• Why are additional images required? ›
• I entered the wrong weight on my assessment form ›

Assessments and previous-prescription evidence

• Do I have to fill out an assessment form every time I order weight care products? ›
• What information is needed for evidence of a previous prescription? ›
• Why do you need my full medication list? ›

Approval, rejection and GP referral

• My order was rejected and I have been told to see my GP ›

GP details and treatment communication

• Requirement for GP details ›
• Will my GP be informed of treatment prescribed by the online doctor? ›