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usually ~4 hrBest for anything clinical — dose, side effects, or other medicines you take.
Start a messageWhat can we sort out for you?
Most things can be sorted here in under a minute. If not, Patient Care is open 8am-6pm Monday to Friday, 9am-5pm Saturday and Sunday.
Track my order Live status, and what to do if it is late. Change or cancel an order What you can change, and until when. Fix a payment problem Double charges, failed payments, refunds. Verify my identity or BMI What to send, and why we ask for it. Using my treatment Devices, dosing and day-to-day use. Side effects or urgent help What is normal, and what needs help today. Contact Patient Care Message the pharmacy — opens our contact form.
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277 answers
About our service & contact
How online prescribing works, how we are regulated, and how to reach us.
Side effects & medical safety
What is normal, what needs help today, and who to call.
Ordering, payments & refunds
Placing, changing and paying for an order, and getting money back.
Delivery & tracking
Where your order is, when it arrives, and what to do if it does not.
Your account, ID & assessment
Signing in, proving who you are, and how your assessment is reviewed.
Using your treatment
Device, dosing and day-to-day use, by medicine.
Weight care support
Starting, comparing, switching and continuing weight care.
Subscribe & Save
How the subscription works, and how to change or stop it.
Or browse by treatment
Device, dosing and day-to-day use, by medicine
Still need a person?
Patient Care, 8am-6pm Monday to Friday, 9am-5pm Saturday and Sunday
Call us
Have your order number ready if it is about a delivery.
Call 0141 774 5023Patient Care cannot give urgent medical advice. If you are unwell right now, call 111, or 999 for chest pain, severe stomach pain that will not ease, or trouble breathing. You can also email customerservices@simpleonlinepharmacy.co.uk.