Delivery & tracking

Where your order is, when it arrives, and what to do if it does not.

36 answers

Delivery times, costs and destinations

• My delivery hasn’t arrived, what do I do? ›
• I no longer want my order, but it’s due to be delivered, what do I do? ›
• How will my weight loss injection be delivered? ›
• Is delivery free? ›
• How much is delivery? ›
• Saturday delivery ›
• Do you deliver to the USA? ›
• Do I need to sign for my delivery? ›
• Can I schedule a delivery? ›
• Can I change the name on my delivery? ›
• Where is my delivery? ›
• Shipping information for weight care medication ›
• How long does delivery take? ›
• Do you deliver Internationally? ›
• What happens if my order is returned to Simple Online Pharmacy? ›
• My Wegovy arrived warm. Is it safe to use? ›
• My Wegovy delivery took longer than 48 hours. What should I do? ›
• How should I store Wegovy after delivery? ›
• Does the Wegovy delivery update apply to Mounjaro? ›

Tracking and order status

• What is my tracking number? ›
• Is the order reference number the same as delivery reference number? ›
• Where is my order? ›
• What is the status of my order? ›

Addresses, signatures and delivery preferences

• Can I use my local Post Office as my delivery address ›
• How do I change the delivery address for my order? ›
• My Wegovy parcel was left outside or in a safe place. What should I do? ›

Late, missing, incomplete or returned deliveries

• Missing Items (partially received) ›

Temperature-controlled medicines

• How are weight care medicines delivered safely? ›
• Can you deliver medicines that need special temperature conditions? ›
• I forgot to put my Wegovy in the fridge. Can I still use it? ›

Packaging and included supplies

• Will my parcel fit through my letterbox? ›
• Is the packaging discreet? ›
• Should my order have a sharps bin? ›
• Missing needles / wipes ›
• Why does my Wegovy now come in different packaging? ›
• Do you provide blister packs or dosette boxes for medication? ›